|UX/Product Designer||Product||2020 (6 Months)|
Customers may need to share large files such as logs of security scans with the support team. For such cases, the use of email and the use of third-party services for security reasons may cause problems due to the large file size.
That’s why we worked on a custom solution to manage the file transfer between the customer and the support team.
As a Product Designer, I started by identifying customer needs. I have drawn the basic roadmap of the product with user flows.
Support Team Side
We did a prototype test study with the possible scenarios we created with the users suitable for the personas.
I made improvements in the project with the feedback I gathered with the study. I brought the project to the delivery stage with improvements.