| ROLE UX/Product Designer | TEAM Product | DURATION 2020 (8 Months) |
Problem
Customers may need to share large files such as logs of security scans with the support team. For such cases, the use of email and the use of third-party services for security reasons may cause problems due to the large file size.
That’s why we worked on a custom solution to manage the file transfer between the customer and the support team.
Role
As a Product Designer, I started by identifying customer needs. I have drawn the basic roadmap of the product with user flows.
Interaction Design
User Flows
I identified the the path for two types users as Agent and Customer.
UI Design
Main screens of Customer Side
Customer landing page 
File dragging 
File uploads
Main screens of Support Team Side
List of files and requests 
Creating the file request 
Request details
Usability Testing
We did a prototype test study with the possible scenarios we created with the users suitable for the personas.
I made improvements in the project with the feedback I gathered from the study. I brought the project to the delivery stage with improvements.
Prototype for internal user interview
